The manager will be responsible for overseeing the day-to-day operations of the Hardware shop, ensuring excellent customer service, efficient stock management, and smooth coordination of staff. The role requires a hands-on individual who is organized, customer-focused, and able to manage both sales and operations effectively.
| Key Result Areas | Roles and responsibilities |
| Customer Service | · Attend to customers in a professional and friendly manner
· Provide product information and assist customers in making purchases · Handle customer inquiries, complaints, and feedback |
| Sales Tracking
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· Record and monitor daily sales
· Prepare basic sales reports for the owner · Ensure proper handling of cash and transactions |
| Stock Management | · Track stock levels and maintain accurate inventory records
· Monitor fast-moving and slow-moving items · Coordinate stock replenishment and report shortages |
| Administrative Duties | · Maintain proper records of sales and stock
· Use basic computer systems for tracking and reporting · Ensure compliance with shop policies and procedures |
| Daily Operations Management | · Oversee and manage the daily running of the hardware shop
· Ensure the shop is clean, organized, and well-stocked at all times · Open and close the shop as required |
| Perform any other duties as may be assigned by the direct supervisor from time to time. | |
| Qualifications & Skills | |
| · Minimum of a Diploma or equivalent (Business-related field is an added advantage)
· Proven experience in retail or hardware shop operations is preferred · Basic computer skills (e.g., Microsoft Excel, POS systems) · Strong organizational and multitasking skills · Good communication and interpersonal skills · Honest, reliable, and detail-oriented |
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